Affiliate Window recently announced that they are trialling a brand new support channel. Their new live support channel will be available for both merchants and affiliates, answering technical and account issues. I thought that I would list and compare the different networks support channels and methods of contact.

If any networks feels that this info is incorrect, or have a preferred method of contact, please let me know, as I will endeavour to keep this page up to date. If your network is not on this list, then please let me know your preferred method of contact, and I will add you as soon as possible.

Advertising.com

Your account manager’s email address will be shown in the top right hand corner of your screen once logged in. They should be your first point of contact for most queries.

Affiliate Future:

They have a support/feedback form or you can email enquiries@affiliatefuture.co.uk

Affiliate Window

• Live support via Skype or Messenger for affiliates:

Skype: AWSupport
MSN: support@affiliatewindow.com
AIM: AwinSupport
Yahoo: ff1win@yahoo.com

• Online Ticketing System

Both Affiliates and merchants can send in enquiries through our online ticket system. You should get a reply within 3 hours during week days between 9.00 am and 5.30 pm.

To submit a ticket log in to your account and click on ‘Create New Ticket‘ in the navigation on the right of the page in your administration area.

• Telephone

If you would like a chat please give us a call on 0870 990 4228 between the hours of 9.00 am and 5.30 pm

Affilinet

A simple contact page, with email address, postal address and telephone number.

Afform

Contact Nick White, Publisher Services Manager

Tel: 020 7183 1653 then select option 4 for Nick White

Full contact details are also online.

Buy.at

Buy.at have an online support form. They also have a comprehensive page that lists their postal address, email and telephone numbers, together with a map to help you find their offices.

Commission Junction:

CJ have an online help section, and will (allegedly) answer questions asked using their support form. Click on “Contact us” in the top right hand corner once logged in.

DGM Pro

DGM have a contact us page, which if you are logged in will send a message to your account manager, and also lists their postal address and switchboard telephone number.

Online Media Group

OMG are another who use the online support form as their preferred method of contact from affiliates.

Paid on Results

POR also prefer the online contact form. You will need to be logged in to access it (click on “contact us” at the bottom of the left-hand menu). From this page, Paid on Results state that “Your message will be read by experienced staff who will aim to respond to you within 48 hours. However, we realise affiliate marketing is not a 9 to 5 project and therefore urgent requests will be processed as soon as possible”

Tradedoubler

If you have a general query you can use their support form, this has a same day service level agreement.

Tradedoubler publish two pages which list their contact information:

Publisher Team Page

Account Managers

So if you have problems with Tradedoubler or their programs, you should be able to speak to someone about it.

Tradedoubler also offer MSN support. You can add the following account managers to your buddy list:

nick.roveta@tradedoubler.com
andreas.andreou@tradedoubler.com
mark.andrews@tradedoubler.com
georgina.selth@tradedoubler.com
mirja.meissner@tradedoubler.com
wulfric@tradedoubler.com
sanjeev.mirchandani@tradedoubler.com
elena.koudreiko@tradedoubler.com
mark.honeyball@tradedoubler.com
robert.kelly@tradedoubler.com
jenny.mcbride@tradedoubler.com

Webgains

Webgains Account Managers are all available on the following email (and MSN Messenger) addresses:

Andrew Copeland (acopeland@webgains.com) is the Lead Gen, Finance, Gambing & Insurance account manager

Emma Delaforce (emma@webgains.com) is now handling the Healthcare, Books, Computers & Shopping sectors

Hero Grigoraki (hero@webgains.com) focuses on Fashion, Accessories, Cosmetics & Food

Kier Marston (kier@webgains.com) looks after Dating, Homeware Photo Printing & Entertainment (music, dvd, cd, games) programs

Ryan Gilbert (ryan@webgains.com) manages the Telecommunications, Electronics, Travel & Sports Equipment sectors and

Sachin Thanki (sachin@webgains.com) takes care of Gifts & Gadgets and Home & Garden merchants

Assisting the account management team with technical queries from affiliates and merchants is their integration manager, James Wallis (support@webgains.com). This is also the email address to use for out of hours queries. Alternatively, they have a ticket system that can be accessed by clicking on “contact us” in the top right corner.

Direct dial numbers for all the Account Managers are available upon request.

Zanox

Zanox offer a 24/7 hotline, which can be accessed on +49 (0)30 50969 111. Alternatively, they have a contact form you can use to send an email to them.

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